Here at Epsilon Clinics, we offer a completely personalised, patient-first approach. Unlike many alternative medicine providers, we focus on affordable, holistic care provided by highly experienced doctors and nurses who truly care about your health. We’re committed to continuity of care, so you can expect to speak with the same compassionate nurse and clinical teamContinue reading “How is Epsilon different from other alternative medicine clinics?”
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Can I transfer to Epsilon from another clinic?
Yes of course. Many of our patients have transferred from different clinics. To transfer clinics, you will need to do either of the following: • Provide us with a health summary or referral • Provide us with a discharge letter from your current clinic (this MUST include your diagnosis and condition you are seeking treatmentContinue reading “Can I transfer to Epsilon from another clinic?”
How do I book a consultation?
Booking a consultation with Epsilon Clinics is easy and convenient. Simply jump on our website homepage to submit an enquiry with your health summary or referral attached. One of our friendly team members will then give you a call to book your Initial Consultation. You’ll then receive instructions via email on how to prepare forContinue reading “How do I book a consultation?”
Why do I need a follow-up consultation?
Follow-up consultations are an important part of your treatment journey at Epsilon Clinics. They allow our clinical team to: • Review how you’re responding to your prescribed treatment • Adjust dosage or treatment type if needed • Write new prescriptions (as medical cannabis scripts expire every 6 months) • Monitor for any potential side effectsContinue reading “Why do I need a follow-up consultation?”
Which pharmacy will my medication be sent to?
After your consultation, your prescription will usually be sent to Epsilon Pharmacy or one of our partner pharmacies for dispensing. If you’d prefer another pharmacy, we can send it there as long as they are able to accept a QLD prescription (please note: a transfer fee applies for pharmacies outside our network). Epsilon Pharmacy offers:Continue reading “Which pharmacy will my medication be sent to?”
How long will it take to receive my medication?
Our streamlined dispensing service at Epsilon Pharmacy aims to deliver medication within 1-2 business days.
How much is delivery?
Delivery through Epsilon Pharmacy is between $9.95 and $14.95 depending on the courier service used. You will get an exact cost for the delivery fee after your consultation, once your medicine is ready for dispensing at the pharmacy.
Can I choose my own pharmacy?
In the case that you would prefer to use your own local pharmacy, you certainly can. However, please note we cannot ensure that an external pharmacy will provide the same lowest price or quick turnaround time for your medication. If you would like to use a different pharmacy, simply email us their details (name, address,Continue reading “Can I choose my own pharmacy?”
Do you deliver anywhere in Australia?
Yes we do! Epsilon Pharmacy offers a quick delivery service anywhere in Australia, generally within 1-2 business days. We can also deliver to parcel lockers or PO boxes, however courier service charges may be higher with this option to ensure delivery.
What should I do if a product is out of stock at the pharmacy?
Medicinal cannabis is a specially accessed medication, so most pharmacies don’t keep it in stock and need to order it for you. Sometimes, however, just like other medications, certain products may be out of stock or discontinued by the supplier. While this is beyond our control, we understand it can be frustrating for patients whoContinue reading “What should I do if a product is out of stock at the pharmacy?”