FAQ Category Archives

After your consultation, your prescription will usually be sent to Epsilon Pharmacy or one of our partner pharmacies for dispensing. If you’d prefer another pharmacy, we can send it there as long as they are able to accept a QLD prescription (please note: a transfer fee applies for pharmacies outside our network). Epsilon Pharmacy offers:Continue reading “Which pharmacy will my medication be sent to?”

Our streamlined dispensing service at Epsilon Pharmacy aims to deliver medication within 1-2 business days.

Delivery through Epsilon Pharmacy is between $9.95 and $14.95 depending on the courier service used. You will get an exact cost for the delivery fee after your consultation, once your medicine is ready for dispensing at the pharmacy.

In the case that you would prefer to use your own local pharmacy, you certainly can. However, please note we cannot ensure that an external pharmacy will provide the same lowest price or quick turnaround time for your medication. If you would like to use a different pharmacy, simply email us their details (name, address,Continue reading “Can I choose my own pharmacy?”

Yes we do! Epsilon Pharmacy offers a quick delivery service anywhere in Australia, generally within 1-2 business days. We can also deliver to parcel lockers or PO boxes, however courier service charges may be higher with this option to ensure delivery.

Medicinal cannabis is a specially accessed medication, so most pharmacies don’t keep it in stock and need to order it for you. Sometimes, however, just like other medications, certain products may be out of stock or discontinued by the supplier. While this is beyond our control, we understand it can be frustrating for patients whoContinue reading “What should I do if a product is out of stock at the pharmacy?”